Contact UCBCares®

UCBCares is a dedicated service providing support to patients and healthcare professionals throughout the treatment journey. You can reach the UCBCares team by phone or email any time day or night*

Medical and Product Information

From the moment you contact UCBCares, a member of our dedicated team will help you with the following:

  • Information on treatment with UCB medicines prescribed for you, and some guidance on where you can access more information about your medication
  • Disease area information related to your condition to help improve knowledge and understanding
  • Record & respond to all reported medicines complaints so that information obtained is assessed with any required action undertaken
  • Discuss and record all reported adverse events and drug side-effects with UCB medicines
  • If you are a HCP you can contact UCBCares for any questions you may have about UCB's products

Contact Us:

Available : Monday to Friday 9am - 5pm*

For general enquiries: +44 (0) 1753 534 655

UCBCares UK: +44 (0) 1753 777 100

UCBCares Ireland: +353 1 463 2371

To report an adverse event or product complaint, please contact UCBCares using the contact details above. You may also report adverse events via the Yellow Card Scheme at

United Kingdom

UCB Pharma, 208 Bath Road,


UCB (Pharma) Ireland Limited
United Drug House, Magna Drive,
Magna Business Park,
Citywest Road, Dublin 24,

*Outside working hours the service is managed by a trusted vendor

Hello Jon, welcome to MyPatchandMe™.

As part of your tailored programme, and to provide you with the best experience and the most relevant information, please let us know:

How long have you been using Neupro® (rotigotine) for Parkinson’s disease?

less than 3 months
more than 3 months

Please let us know where you learned about the programme?

my doctor
my nurse
my pharmacist
patient support groups
internet search
someone has recommended the programme to me
Please note
You need to provide an answer to both questions before proceeding

Your opinion is very important to us in order to understand how you are managing your disease and treatment and to make this support programme the best experience for you

Please click on this link.