Cookie Policy

In this Cookie Policy, you will find information about the cookies used on, a website in relation to the MyPatchandMe Patient Support Program (the “PSP”) (the “Website”). This Cookie Policy applies to all webpages which form part of the Website.

The Website is operated by or on behalf of UCB Pharma Limited, a limited liability company with its registered office at 208 Bath Road, Slough, Berkshire, SL1 3WE (“UCB”, “we” or “us”),

By using the Website, you accept the use of cookies and similar technologies for the purposes UCB describes below in accordance with this Cookie Policy. If you do not agree to UCB’s use of cookies in this way, you should set your browser settings accordingly or not use the Website. Please note that if you disable the cookies that UCB uses, this may impact your user experience while on the Website.

Any personal data collected by UCB through cookies will be processed as set out in the MyPatchandMe Privacy Policy (available at MyPatchandMe Privacy Policy). In this Privacy Policy, you can find more information about:

  1. Who we are and how you can contact us;
  2. The reason behind this Policy
  3. The purposes for which we process your personal data and the related legal basis under the GDPR;
  4. What your rights are in relation to the personal data we hold about you and how you can exercise them (which include a right of access, rectification and objection to direct marketing, as well as, in certain circumstances, a right of erasure or portability of your personal data and a right to object to non-marketing related processing or restrict the processing of such data); and
  5. Further details on how we process (including share and retain) your personal data.

UCB reserves the right to amend this Cookie Policy at any time. In such case, we will post a prominent notice on the Website to inform you about any significant changes.

1. What is a cookie?

A ‘cookie’ is a small data file, comprised of a text-only string of information, which a website transfers to the web browser on your computer's hard drive, either temporarily for the duration of your visit or sometimes for longer periods, depending on the type of cookie. Cookies perform a number of functions (including to distinguish you from other users of the same website or to remember certain things about you, such as your language preferences) and are used by most websites to improve your user experience.

Each cookie is unique to your web browser and will contain some information which may or may not be anonymous. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie and a value (usually in the form of a randomly generated unique number, but in certain cases also containing your IP-address or other similar information).

The term “cookie” used in this policy must be understood broadly and can also refer to alternative technologies to transfer data (fingerprinting, invisible pixels, flash cookies, web beacons, etc.), depending on the device you are using.

2. How and why does UCB use cookies?

The placing of certain cookies by the Website is strictly necessary for the proper functioning of the Website.

Other cookies are used to remember that you have been prescribed Neupro, based on the box code you entered on your first visit to the Website.

The cookies that UCB uses also aim to obtain statistics and analyze web traffic as well as how the various sections of the Website are used, thus enabling UCB to improve the user experience on the Website.

3. Types of cookies

The main categories of cookies that the Website may use are described below:

  • Session cookies

These are temporary cookies that remain in the cookie file of your web browser only for the duration of your visit and are deleted when you close the browser.

  • Persistent cookies

These remain in the cookie file of your web browser even after the browser is closed, sometimes for a year or longer (the exact length of time will depend on the lifetime set for the specific cookie). Persistent cookies are used where the website operator needs to know who you are for more than one browsing session (e.g. to remember your username or website customization preferences).

  • Functional cookies

Functional cookies are essential to make the website work correctly. They include cookies that remember previous actions (e.g. entered text) when navigating back to a page in the same session. If you do not accept functional cookies, it may affect the proper functioning of the website or parts of it.

  • Analytical/Performance cookies

Analytical/performance cookies allow UCB to recognize and count the number of visitors to its Website and help UCB understand how visitors interact with the Website by providing information about, among others, the areas visited, the time spent on the Website and any issues encountered. This helps UCB to improve the way the Website works (e.g. by ensuring that you are finding what you are looking for easily). Performance cookies are not intended to identify you as an individual. All data is aggregated upon collection.

  • First-party cookies

These are cookies planted on your browser and/or hard drive by the actual website you are visiting. This involves assigning a unique identity to you with a view of tracking your journey on the website. Website operators often use first-party cookies for session management and recognition purposes.

  • Third-party cookies

The Website also places cookies which can be read by websites owned by third parties (e.g. by Google, acting as our analytics provider). Such third party cookies are cookies that are set on the Website by partner companies. They are used to track your visits onto various websites on which they advertise. UCB, as website operator, will not have control over these third-party cookies.

4. Cookies used on this website 

The table below provides information about the cookies we use on the Website, including how to disable them and the resultant impact on the Website’s functionality. If you would like more information about how to manage certain types of cookies, including how to control or delete them, please visit 



Cookies strictly necessary to the functioning of the Website (e.g. when you set up your cookies preferences, we have to set a cookie to remember your choices and comply with your selection)

Type & Host  

First-party cookies (Azure)


Session cookie (deleted from your device after you leave the Website)

How to disable 

You cannot disable them if you want to use our Website

Impact on functionality if disabled

These cookies are necessary and cannot be deactivated without preventing you from using the Website



This cookie is placed on your browser once you have accepted cookies via the pop-up/banner displayed on the Website to avoid it reappearing each time you visit the Website

Type & Host  

First-party cookies 


1 x persistent cookie: 12 months

How to disable 

It is possible to block first-party cookies through your browser settings (see the Help function)

Impact on functionality if disabled

The cookie banner will appear each time you visit the Website, even though you previously indicated your preferences regarding cookies



Google Analytics cookies are analytical/performance cookies that enable us to collect deidentified information about how visitors use the Website. Such cookies can tell us how many visitors are using the Website, the times and duration of use, as well as providing information about the way in which the visitors are navigating around the Website. This information helps us to improve the way the Website works

The information collected by the Google Analytics cookies on the Website are transferred and stored on Google’s servers in accordance with Google's privacy policy

For more information on Google Analytics please click on the following link (please note this will take you away from  the Website): learn/privacy.html

Type & Host  

Third-party cookies


Persistent and session cookies

For further information, please visit

How to disable 

You can opt out of tracking by Google Analytics by visiting:

Impact on functionality if disabled

If you disable these cookies, your Website usage will not be counted or used in the statistics we gather in order to improve our Website service. The Website functionality will not be affected



If you watch embedded videos from Vimeo on the Website, Vimeo’s video player will place cookies on your device that are essential to the video player

For more information, please see

Type & Host  

Third party cookies


See Vimeo’s cookie policy available at

How to disable 

You cannot disable them if you want to view Vimeo videos

Impact on functionality if disabled

These cookies are necessary and cannot be deactivated without barring you from watching Vimeo videos


5. Management of cookies 

Save for functional cookies, the placing of cookies on your device is subject to your consent. You have the right to withdraw your consent to the use of these cookies at any time by disabling the placing of all or some types of cookies. However, please note that withdrawing your consent by disabling a cookie or category of cookies will not delete an existing cookie from a browser, so this will need to be done separately from within your own browser. As a default, most browsers are set to accept cookies but you can remove these. Please refer to your internet browser’s ‘Help’ facility.

UCB cannot be held liable for all consequences resulting from the diminished access to our services as a result of cookies you previously deleted or rejected.

Hello Jon, welcome to MyPatchandMe™.

As part of your tailored programme, and to provide you with the best experience and the most relevant information, please let us know:

How long have you been using Neupro® (rotigotine) for Parkinson’s disease?

less than 3 months
more than 3 months

Please let us know where you learned about the programme?

my doctor
my nurse
my pharmacist
patient support groups
internet search
someone has recommended the programme to me
Please note
You need to provide an answer to both questions before proceeding

Your opinion is very important to us in order to understand how you are managing your disease and treatment and to make this support programme the best experience for you

Please click on this link.